PRIVACY
Guitar Factory Data Collection Policy for Email Capture
This Data Collection Policy outlines how Guitar Factory collects, uses, and protects your personal information when you sign up for our email list through our website. As an Australian-based company with an international reach, we adhere to both Australian privacy laws and international standards to ensure your data is handled responsibly and securely.
1. Information We Collect
When you sign up for our email list, we collect the following personal information:
Email Address: Required to send you newsletters, promotional materials, and other communications.
Name: Used to personalise our communications.
Location: Optional, helps us tailor content and offers to your region.
2. Purpose of Data Collection
We collect your email address and any other provided information to:
- Â Send newsletters, updates, and promotional offers.
- Â Inform you about new products, services, and upcoming events.
- Â Customise content to enhance your experience with our brand.
3. Consent
By providing your email address and other personal information, you consent to us collecting and using this data in accordance with this policy. You have the right to withdraw your consent at any time by unsubscribing from our emails or contacting us directly through email at: info@guitarfactory.net
4. Data Security
We are committed to protecting your personal information. We implement a variety of security measures to maintain the safety of your data, including:
Encryption: We use SSL (Secure Socket Layer) technology to encrypt data transmitted to and from our website.
Access Control: Access to your personal information is restricted to authorised personnel only.
Data Storage: We store your information on secure servers and employ industry- standard practices to protect it from unauthorised access.
5. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to provide our services, comply with the law, or protect our rights. This may include:
Service Providers: Third-party companies that assist us in operating our website, conducting our business, or servicing you, who agree to keep your information confidential.
Legal Compliance: We may release your information when required to comply with legal obligations or protect our rights, property, or safety.
6. International Data Transfers
As a company selling to an international audience, we may transfer your personal information to servers located outside your country of residence. We take appropriate measures to ensure that your data is protected in accordance with this policy and applicable laws.
7. Your Rights
You have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to any inaccurate or incomplete information.
Deletion: Request the deletion of your personal information, subject to certain legal obligations.
Unsubscribe: Opt-out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
8. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.
Contact Us
If you have any questions or concerns about this policy or our data practices, please contact us at: info@guitarfactory.net
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CUSTOMER SATISFACTION
At Gladesville Guitar Factory we pride ourselves on being honest and down to earth, providing great, knowledgeable service as well as the highest standard of servicing and repair work. Our aim is to provide the highest quality instruments and repairs to musicians everywhere. If your experience with us has been below par⌠or fantastic, or you would simply like to give us feedback or a bottle of wine, please use the form on our Contact page.
PRICING
All prices are listed on our website are in Australian dollars (AUD), including GST (inc GST).
We strive to be competitive, if you see a better price including freight on a stocked item elsewhere in Australia, please give us a call on 02 9817 2173.
MINIMUM ORDER
Minimum online orders must be to the value of no less than $20. This amount does not include freight. This is simply to cover the time taken to select items, packaging, addressing and then delivering it by hand to the little old local post office. While all our customers are important, this takes our attention away from the hordes of customers queueing up instore. We hope you understand.
AVAILABILITY & ITEMS OUT OF STOCK
Our online store is designed to reflect stock that we typically carry in store. We sincerely make an effort to ensure that the items displayed on our Site reflect our current stock on hand. However, due to high stock turnover, Gladesville Guitar Factory cannot guarantee that all items displayed on our Site are in stock at all times. We will contact you if an item ordered is not in stock. Most often, out of stock items can be rapidly ordered or drop-shipped to you with minimal delay as many of our suppliers are local. If a listed product is completely out of stock from a supplier of Gladesville Guitar Factory we will notify you as soon as possible after becoming aware of the non-availability and will refund any monies paid.
ACCURACY OF CONTENT AND PRICING INFORMATION
While we strive to keep all information on our site up to date and correct at all times, prices, product descriptions and availability can change very quickly and inaccuracies may occur from time to time. Many products are imported into Australia which subjects us to currency exchange, taxes and freight cost fluctuations depending on when a product has been ordered or shipped to us. Gladesville Guitar Factory may make changes to the information contained within the Site, including to the products and prices described in the Site, at any time, without prior notice to you (including after you have submitted your order).
Information on our Site is constantly updated, but it may not be current or complete at the moment you visit this Site and may contain errors or inaccuracies. To further explain, we receive products from numerous suppliers whose prices and availability are subject to change at any time without notice to us. Therefore, prices on the product detail page and in your cart may change after such updates to reflect the current prices. Please note that placing items in your cart does not reserve the current prices shown at that time. Prices are reserved only by placing an order. From time to time, despite our efforts to keep prices current, a small number of the items in our Site may be mispriced. Please note that such errors or inaccuracies may also be related to product descriptions, pricing and availability. We will contact you immediately if an order has been placed on an incorrectly priced, stocked or described item to explain and rectify any possible issues.
In no event shall Gladesville Guitar Factory be liable to you in any manner whatsoever for any decision made by you, or for any act or failure to act by you, in reliance upon information provided at this Site. We are more than happy to resolve problems with our customers and any issues can usually be remedied by a simple phone call or email.
Please note that discounts and sale items are limited-time offers and are not valid with other offers.
WARRANTIES
All new products are sold with the supplier's limited warranties. The terms of the warranty vary depending upon the supplier and product. Please call 02 9817 2173 if you require further details. Except to the extent required by law or to the extent otherwise specified, Gladesville Guitar Factory provides no separate warranty. Suppliers require a purchase receipt for warranty returns and repairs, it is your responsibility to keep this and any related documents. If you have a warranty concern please contact us immediately to establish the fastest way to rectify the situation.
COPYRIGHT
The Site and the Materials within are copyrighted works of Gladesville Guitar Factory and/or its suppliers. Neither the Site nor the Materials may be reproduced, displayed, modified or adapted, distributed or transmitted in any form by any means (including, but not limited to, electronic duplication or transmission) without the prior written consent of Gladesville Guitar Factory.
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